Well I've felt compelled to inform you of a bad experience recently with an online store front called "Board Paradise". The level of disappointment and frustration in dealing with these people absolutely floored me, therefore I can only hope that warning others will repent the attitudes of those running such a poor online retail service!
I've been eying a new wakeskate lately which lead me to a division of the company above called Woody's Garage were I had tracked down what seemed to be a good deal on several wakeskates. The price was great, shipping was free, and the transaction seemed just like any other online retailer. That is until six days (Wed Nov 7) went buy and I did not receive a notice my order shipped even though I re-checked the items I ordered were in stock both on the website and on my invoice confirmation and they indicated delivery by 10 working days. So in anticipation of riding my new sticks before the weekend I called and requested a tracking number. Of course no one answered and I had to leave a message. Now it was time to check the credit card, yep they charged the full amount and my order confirmation indicated a ok. Now let's see on the 10th day I got a call that indicated they don't have my second board and I would need to choose another before they would ship the order, and they indicated twice they had it in stock but some one sold it out from under me!?!....ok I'll spare you the rest of the details because it's way to much for me to write!
Needless to say I finally received one of my original boards on Nov 14th (Day 14) and was forced to get a store credit for a board that was said to be in stock! ...this buy the way is what the issue really is..I just wanted my money back for the second wakeskate, but they insisted that's not policy and then added 20% to my credit to attempt to please the customer, well that's were things really got ridiculous! I got put on hold, no one answered the phone to re-order another board, the phone was hung up on me they tried to sell me into another board they had, played phone hold game , and the worst part was most of the items they indicate are in stock aren't! ..and they admitted it on the phone! I was on a wild goose chase getting no where with these people when I finally gave up and found a skate they would send, it turned out to be a demo board! ...errrrr!
IT'S A SALES TRAP...or should I say VERY bad sales tactics!!!
Online retailers exist and succeed because they have GREAT customer service!!!!
BUYER BEWARE!!! DO NOT SHOP WITH ANY BOARD PARADISE online retailers!!!!
woodysgarage_dot_com
sandalsuperstore_dot_com
ladyboarder_dot_com
tightboards_dot_com
boarddeals_dot_com
sportsshades_dot_com
SUPPORT YOUR LOCAL PRO SHOPS PEOPLE!!!!!
I've been eying a new wakeskate lately which lead me to a division of the company above called Woody's Garage were I had tracked down what seemed to be a good deal on several wakeskates. The price was great, shipping was free, and the transaction seemed just like any other online retailer. That is until six days (Wed Nov 7) went buy and I did not receive a notice my order shipped even though I re-checked the items I ordered were in stock both on the website and on my invoice confirmation and they indicated delivery by 10 working days. So in anticipation of riding my new sticks before the weekend I called and requested a tracking number. Of course no one answered and I had to leave a message. Now it was time to check the credit card, yep they charged the full amount and my order confirmation indicated a ok. Now let's see on the 10th day I got a call that indicated they don't have my second board and I would need to choose another before they would ship the order, and they indicated twice they had it in stock but some one sold it out from under me!?!....ok I'll spare you the rest of the details because it's way to much for me to write!
Needless to say I finally received one of my original boards on Nov 14th (Day 14) and was forced to get a store credit for a board that was said to be in stock! ...this buy the way is what the issue really is..I just wanted my money back for the second wakeskate, but they insisted that's not policy and then added 20% to my credit to attempt to please the customer, well that's were things really got ridiculous! I got put on hold, no one answered the phone to re-order another board, the phone was hung up on me they tried to sell me into another board they had, played phone hold game , and the worst part was most of the items they indicate are in stock aren't! ..and they admitted it on the phone! I was on a wild goose chase getting no where with these people when I finally gave up and found a skate they would send, it turned out to be a demo board! ...errrrr!
IT'S A SALES TRAP...or should I say VERY bad sales tactics!!!
Online retailers exist and succeed because they have GREAT customer service!!!!
BUYER BEWARE!!! DO NOT SHOP WITH ANY BOARD PARADISE online retailers!!!!
woodysgarage_dot_com
sandalsuperstore_dot_com
ladyboarder_dot_com
tightboards_dot_com
boarddeals_dot_com
sportsshades_dot_com
SUPPORT YOUR LOCAL PRO SHOPS PEOPLE!!!!!
